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POSitive Processing Blog 

OMEGA Spotlight - Stevie Dumbuya
Tuesday, May 14, 2019

Here at OMEGA we like to highlight our wonderful merchants, partners and employees. The OMEGA Spotlight is our way of showing our appreciation for businesses and individuals that help make OMEGA succeed!

This week’s OMEGA Spotlight is Stevie Dumbuya. Stevie is our Underwriting and Boarding Manager. She has been with OMEGA for 6 years. Stevie was nominated by her co-worker Stephanie Durbin, below is what she had to say about Stevie.

Stevie is my manager and she is truly one of the best people.  I transitioned into my role a few months ago and Stevie has been nothing short of amazing in assisting me with any issue I run into.  Not only in the workspace, but also with anything that goes on in my personal life.  She makes it very clear that my family and kids come first and makes sure I do what I need to do to take care of them.  

I know that when it comes down to it, Stevie has my back and my best interest in whatever situation is going on.  Stevie is also a HUGE part of the foundation of OMEGA.  Every single day people from every department come to her with questions.  She never turns people away and stops what she is doing to assist anyone who may need her.  Even if she does not know the answer on the spot (which she usually does), she will work to find out the answer and get the information needed.  I could not ask for a better mentor or manager.  Everyone needs someone like Stevie in their corner!





 
 

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    • 05/14/2019 - OMEGA Spotlight - Stevie Dumbu
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WHAT OUR MERCHANTS ARE SAYING

   
   
"Our representative has been excellent to work with. If I ever call, she either answers or calls me back just a couple of minutes later. She's saved me a ton of money, and the service is excellent."

Giovannis
"I wanted to tell you what amazing sales and support team you have. I worked with Dennis and Becca and they are amazing! We really appreciate the service and follow up service we receive from both of them. As small business owners that personal touch means a lot. Again thank you for your team's great customer service before and after the sale."

Hoover Chiropractic Clinic
"When we were considering switching to OMEGA for our credit card processing, our Account Rep spent a lot of time explaining the savings we could expect and why. He explained how to read the monthly statements and what the process would be for switching. He answered all of my questions patiently and completely. The process could not have been easier."

Horton Family Dental
"OMEGA Processing's quick response and focus on service and cost effectiveness is outstanding. I would recommend OMEGA to any of my colleagues with a dental or medical practice."

John Strief, D.D.S.
"The responsiveness of our sales representative was outstanding and she was able to come to our business several times to assist with the transition. Your pricing and the product features were also outstanding."

Halmar Corporation 
"We really appreciate OMEGA Processing's Online Merchant Portal. It's very easy to access and, most importantly, it's easy to understand. OMEGA's way of doing things is so much easier than our prior processor!"

Swain's Furniture
"I was so impressed with Julianne from your Customer Service Department, with whom I worked this morning. She was patient, kind and knowledgeable. Really a huge help to me!"

Relogistics LLC
"I love that I can call, speak to a person on a personal level who is friendly and always takes time to help. Statements are clear and easy to understand."

Expert Auto Service Inc. 
"We always receive top-notch service from OMEGA. Reps return calls/emails quickly and either have answers or can find them almost immediately. Keep up the great work!"

Sumerel Tire Service, Inc. 

 
 
         

 
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OMEGA Processing Solutions is a registered ISO/MSP of Deutsche Bank Trust Company Americas, New York, New York.
 OMEGA Processing Solutions is a registered ISO/MSP of Woodforest National Bank, Houston, Texas


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