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POSitive Processing Blog 

OMEGA Spotlight - Customer Service Team
Wednesday, August 14, 2019

Here at OMEGA we like to highlight our wonderful merchants, partners and employees. The OMEGA Spotlight is our way of showing our appreciation for businesses and individuals that help make OMEGA succeed!

This week OMEGA Spotlight would like to highlight our entire Customer Service Department. The OMEGA Customer Service Department was nominated by Bruce Morris, our Director of Client Services Support and Technical Services. Below is what Bruce had to say about his amazing team. 

Everyone on the CS Team has been working tirelessly since Memorial Day weekend, handling and dealing with the merchants Verifone credit card terminals who were affected by the (Worldwide!) VMAC/Certificate Issue.     

For over a month now, the Customer Service Reps have been taking back to back to back calls talking to merchants who are calling in, (or they’re getting back to merchants emails and/or voicemails), because their terminals were caught in a vicious recycling problem.   This was resulting in merchants not being able to use their terminals at all, and subsequently, not able to run any credit card transactions, severely affecting their business and bottom lines.

OMEGA’s Customer Service Reps have been handling the non-stop, highly stressful situations and calls with the utmost empathy, professionalism and sense of urgency to get things corrected for the merchants as quickly and efficiently as possible.     

Without each one of them being as caring and dedicated as they are, this already un-avoidable, un-planned/un-knowing business hampering ordeal for our merchants and their customers, could have very easily had some pretty disastrous outcomes.        
 
Because of the CS Department’s untiring and unwavering efforts, we have not only been correcting the issues for our merchants and getting them back up and running in record times, but we have also lost almost zero customers because of this entire situation.       

This is a true testament to this teams professionalism and their commitment to OMEGA’S main core value of ensuring that as employees and a company, we truly work hard and strive to “Build Prosperity One Life At A Time”.






 
 

Categories

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  • OMEGA in the Community
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  • OMEGA Spotlight
    • 08/14/2019 - OMEGA Spotlight - Customer Ser
    • 07/23/2019 - OMEGA Spotlight-Eddie's Southe
    • 07/10/2019 - OMEGA Spotlight-Barbara Bailey
    • 06/25/2019 - OMEGA Spotlight-Big Catz BBQ
    • 06/11/2019 - OMEGA Spotlight-Kim Figgins
    • 05/23/2019 - OMEGA Spotlight-Kava House & C
    • 05/14/2019 - OMEGA Spotlight-Stevie Dumbuya
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WHAT OUR MERCHANTS ARE SAYING

   
   
"Our representative has been excellent to work with. If I ever call, she either answers or calls me back just a couple of minutes later. She's saved me a ton of money, and the service is excellent."

Giovannis
"I was so impressed with Julianne from your Customer Service Department, with whom I worked this morning. She was patient, kind and knowledgeable. Really a huge help to me!"

Relogistics LLC
"I love that I can call, speak to a person on a personal level who is friendly and always takes time to help. Statements are clear and easy to understand."

Expert Auto Service Inc. 
"We always receive top-notch service from OMEGA. Reps return calls/emails quickly and either have answers or can find them almost immediately. Keep up the great work!"

Sumerel Tire Service, Inc. 
"I wanted to tell you what amazing sales and support team you have. I worked with Dennis and Becca and they are amazing! We really appreciate the service and follow up service we receive from both of them. As small business owners that personal touch means a lot. Again thank you for your team's great customer service before and after the sale."

Hoover Chiropractic Clinic
"The responsiveness of our sales representative was outstanding and she was able to come to our business several times to assist with the transition. Your pricing and the product features were also outstanding."

Halmar Corporation 
"When we were considering switching to OMEGA for our credit card processing, our Account Rep spent a lot of time explaining the savings we could expect and why. He explained how to read the monthly statements and what the process would be for switching. He answered all of my questions patiently and completely. The process could not have been easier."

Horton Family Dental
"OMEGA Processing's quick response and focus on service and cost effectiveness is outstanding. I would recommend OMEGA to any of my colleagues with a dental or medical practice."

John Strief, D.D.S.
"We really appreciate OMEGA Processing's Online Merchant Portal. It's very easy to access and, most importantly, it's easy to understand. OMEGA's way of doing things is so much easier than our prior processor!"

Swain's Furniture

 
 
         

 
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OMEGA Processing Solutions is a registered ISO/MSP of Deutsche Bank Trust Company Americas, New York, New York.
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