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OMEGA Processing’s Daena Sprafka Elevated to Chief Operating Officer
Thursday, May 31, 2018

Newly created role to focus on operational efficiency and the highest possible attention to customer satisfaction

[FORT THOMAS, Kentucky – June 1, 2018] OMEGA Processing Solutions is proud to announce the promotion of Daena Sprafka, CPP, to the newly created position of Chief Operating Officer. In this role, Sprafka will have responsibility for OMEGA Processing’s merchant operations and relationship teams, as well the company’s customer and technical service departments.

“As OMEGA’s first employee, Daena has always had OMEGA’s best interest in the forefront of all she does,” says OMEGA Processing Solutions President and CEO, Todd McHugh. “She will be laser-focused on streamlining OMEGA’s operational processes for maximum efficiency, while maintaining the best possible customer experience from the first moment a merchant is with OMEGA.”

The creation of the Chief Operating Officer role centralizes the entire life cycle of the merchant portfolio under common direction and allows OMEGA to better serve its customers. Previously Sprafka served as the company’s Vice President, Operations, as well as Director of Merchant Operations. She holds a Certified Payments Professional (CPP) designation from the Electronic Transactions Association.

“As an OMEGA Processing employee for 15 years, I am proud and excited to embark upon the challenge of Chief Operating Officer,” says Sprafka. “This company is a very large part of my life, and I look forward to bringing a renewed sense of customer focus and streamlined execution to our organization.”

About OMEGA Processing Solutions

Celebrating its 15th year of operation in 2018, OMEGA Processing Solutions is a premium provider of electronic transaction processing and data delivery. The company offers electronic payments processing, B2B and e-commerce solutions, mobile payments, point-of-sale system integration, short-term capital funding and gift card programs to thousands of businesses across the United States. OMEGA has an A+ rating from the Better Business Bureau and is a member of the Cincinnati BBB’s Ethics Allies. Headquartered in Greater Cincinnati, OMEGA also has regional offices in the Cedar Rapids, Iowa, and Louisville, Kentucky, markets. For more information, please visit www.omegap.com or call 866.888.9724.





 
 

Categories

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    • 10/17/2018 - OMEGA Processing Solutions Cel
    • 07/25/2018 - OMEGA Processing’s Kim Polark
    • 05/31/2018 - OMEGA Processing’s Daena Spraf
    • 04/20/2018 - Making Every Day Earth Day
    • 04/11/2018 - How’s an Extra $100 Sound?
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WHAT OUR MERCHANTS ARE SAYING

   
   
"There have been a handful of occasions when I've called OMEGA Processing's customer service for assistance. Every time, and no matter who I have dealt with, the personnel and entire experience have been professional, helpful, knowledgeable and -- quite frankly -- enjoyable. This type of courtesy and service is rare in today's business world."

Woodland Cabins
"When we were considering switching to OMEGA for our credit card processing, our Account Rep spent a lot of time explaining the savings we could expect and why. He explained how to read the monthly statements and what the process would be for switching. He answered all of my questions patiently and completely. The process could not have been easier."

Horton Family Dental
"I have found OMEGA to be a wonderful service for processing our credit card transactions. On the couple of times that I've had a question, I have called, and one of the customer service representatives have resolved it immediately. I've been very satisfied with the ease of use, customer service and the reasonable cost."

Maury White Law Offices
"What sets OMEGA Processing apart from other providers is SERVICE, SERVICE, SERVICE!!! I would absolutely recommend OMEGA to anyone. We have saved quite a bit of money and had the very best service possible."

Perfect Game USA
"Our representative has been excellent to work with. If I ever call, she either answers or calls me back just a couple of minutes later. She's saved me a ton of money, and the service is excellent."

Giovannis
"OMEGA Processing's quick response and focus on service and cost effectiveness is outstanding. I would recommend OMEGA to any of my colleagues with a dental or medical practice."

John Strief, D.D.S.
"I was so impressed with Julianne from your Customer Service Department, with whom I worked this morning. She was patient, kind and knowledgeable. Really a huge help to me!"

Relogistics LLC
"We really appreciate OMEGA Processing's Online Merchant Portal. It's very easy to access and, most importantly, it's easy to understand. OMEGA's way of doing things is so much easier than our prior processor!"

Swain's Furniture
"I wanted to tell you what amazing sales and support team you have. I worked with Dennis and Becca and they are amazing! We really appreciate the service and follow up service we receive from both of them. As small business owners that personal touch means a lot. Again thank you for your team's great customer service before and after the sale."

Hoover Chiropractic Clinic

 
 
         

 
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OMEGA Processing Solutions is a registered ISO/MSP of Deutsche Bank Trust Company Americas, New York, New York.
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