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POSitive Processing Blog 

MERCHANT FRAUD ALERT, 08-02-2017
Wednesday, August 2, 2017

In recent weeks, we’ve received reports of multiple credit card transaction fraud attempts on OMEGA Processing Solutions merchants. These attempts have followed some common themes:

1. Merchants are being asked to “force” a credit card transaction (often for a large-ticket Item) because a customer says they are having an “issue” with their credit card. THIS SHOULD BE A RED FLAG FOR POSSIBLE FRAUD AND A STOLEN CREDIT CARD.

A fraud code will appear on the terminal if you try to run a transaction using a stolen credit card. By having you “force” the transaction, the fraud code is eliminated, and the transaction is completed using the stolen card.

2. A customer attempts to make a purchase, and it doesn’t go through. The customer looks at his/her phone and says, “I just got an authorization for that transaction, so it went through.”

AGAIN, THIS IS A RED FLAG FOR FRAUD. If a customer says they got an authorization or notification “alerting” them that a purchase was made on their card, ask if you can view the message. Then call OMEGA Customer Service for verification.

WHAT TO DO

If you find yourself in these situations, do not run the transaction. Ask for another form of payment if possible, and do not accept payment while the customer is still in the store. Contact OMEGA customer service (866.888.9724 Ext. 7) for assistance. Take note of as much information as possible, such as customer description, card type, name on card, etc. In addition, you may want to alert your local police department.

Thank you for your help in reducing credit card fraud.

FRAUD UPDATE

OMEGA has also seen a recent uptick in unsolicited requests for “merchants” to apply for processing services. After doing our research, we have found that, in many instances, they are using fake company names, giving us incomplete information or other RED FLAGS. At OMEGA, we have a multi-faceted underwriting and merchant vetting system to prevent these sorts of attempts to establish fraudulent merchant accounts.

MERCHANT FRAUD ALERT





 
 

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WHAT OUR MERCHANTS ARE SAYING

   
   
"The responsiveness of our sales representative was outstanding and she was able to come to our business several times to assist with the transition. Your pricing and the product features were also outstanding."

Halmar Corporation 
"We really appreciate OMEGA Processing's Online Merchant Portal. It's very easy to access and, most importantly, it's easy to understand. OMEGA's way of doing things is so much easier than our prior processor!"

Swain's Furniture
"OMEGA Processing's quick response and focus on service and cost effectiveness is outstanding. I would recommend OMEGA to any of my colleagues with a dental or medical practice."

John Strief, D.D.S.
"We always receive top-notch service from OMEGA. Reps return calls/emails quickly and either have answers or can find them almost immediately. Keep up the great work!"

Sumerel Tire Service, Inc. 
"Our representative has been excellent to work with. If I ever call, she either answers or calls me back just a couple of minutes later. She's saved me a ton of money, and the service is excellent."

Giovannis
"I wanted to tell you what amazing sales and support team you have. I worked with Dennis and Becca and they are amazing! We really appreciate the service and follow up service we receive from both of them. As small business owners that personal touch means a lot. Again thank you for your team's great customer service before and after the sale."

Hoover Chiropractic Clinic
"I love that I can call, speak to a person on a personal level who is friendly and always takes time to help. Statements are clear and easy to understand."

Expert Auto Service Inc. 
"When we were considering switching to OMEGA for our credit card processing, our Account Rep spent a lot of time explaining the savings we could expect and why. He explained how to read the monthly statements and what the process would be for switching. He answered all of my questions patiently and completely. The process could not have been easier."

Horton Family Dental
"I was so impressed with Julianne from your Customer Service Department, with whom I worked this morning. She was patient, kind and knowledgeable. Really a huge help to me!"

Relogistics LLC

 
 
         

 
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OMEGA Processing Solutions is a registered ISO/MSP of Deutsche Bank Trust Company Americas, New York, New York.
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