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POSitive Processing Blog 

Data Breach? We Got Your Back
Wednesday, January 3, 2018

OMEGA Processing’s Data Incident Management Program is a comprehensive suite of services that provides expert assistance to merchants in the event of a data loss incident. This program is included in OMEGA’s PCI compliance program for our merchants.

Data Breach? We Got Your Back


Here’s an overview of each of the program’s components.

DATA INCIDENT FORENSIC SERVICES: A full forensic investigation, review and incident report will be conducted by a nationally recognized investigative firm if required by any regulatory agency. ($12,000 value)

DATA INCIDENT NOTIFICATION SERVICES: A legal team specializing in privacy matters will analyze the situation and initiate any necessary federal, state and local authority notification process. ($12,000 value)

LEGAL SERVICES: Affected merchants will be provided up to $10,000 in legal services from a nationally recognized law firm specializing in data loss and compromise situations. ($10,000 value)

DATA INCIDENT PUBLIC RELATIONS MANAGEMENT: A national-caliber PR firm will create internal and external messaging and communications regarding the data incident. ($12,000 value)

EQUIPMENT REPLACEMENT: If advised or required, new processing equipment or software will be delivered directly to the merchant. ($1,500 value)

CONSUMER NOTIFICATION SERVICES: If necessary, a notification message will be developed and distributed to your customers or donors, using your mailing list. ($12,000 value)



 
 

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    • 12/27/2017 - How Does OMEGA Protect Your Cu
    • 12/12/2017 - No Need to Sign on the Dotted
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WHAT OUR MERCHANTS ARE SAYING

   
   
"I have found OMEGA to be a wonderful service for processing our credit card transactions. On the couple of times that I've had a question, I have called, and one of the customer service representatives have resolved it immediately. I've been very satisfied with the ease of use, customer service and the reasonable cost."

Maury White Law Offices
"What sets OMEGA Processing apart from other providers is SERVICE, SERVICE, SERVICE!!! I would absolutely recommend OMEGA to anyone. We have saved quite a bit of money and had the very best service possible."

Perfect Game USA
"We really appreciate OMEGA Processing's Online Merchant Portal. It's very easy to access and, most importantly, it's easy to understand. OMEGA's way of doing things is so much easier than our prior processor!"

Swain's Furniture
"Our representative has been excellent to work with. If I ever call, she either answers or calls me back just a couple of minutes later. She's saved me a ton of money, and the service is excellent."

Giovannis
"I was so impressed with Julianne from your Customer Service Department, with whom I worked this morning. She was patient, kind and knowledgeable. Really a huge help to me!"

Relogistics LLC
"There have been a handful of occasions when I've called OMEGA Processing's customer service for assistance. Every time, and no matter who I have dealt with, the personnel and entire experience have been professional, helpful, knowledgeable and -- quite frankly -- enjoyable. This type of courtesy and service is rare in today's business world."

Woodland Cabins
"When we were considering switching to OMEGA for our credit card processing, our Account Rep spent a lot of time explaining the savings we could expect and why. He explained how to read the monthly statements and what the process would be for switching. He answered all of my questions patiently and completely. The process could not have been easier."

Horton Family Dental
"OMEGA Processing's quick response and focus on service and cost effectiveness is outstanding. I would recommend OMEGA to any of my colleagues with a dental or medical practice."

John Strief, D.D.S.
"I wanted to tell you what amazing sales and support team you have. I worked with Dennis and Becca and they are amazing! We really appreciate the service and follow up service we receive from both of them. As small business owners that personal touch means a lot. Again thank you for your team's great customer service before and after the sale."

Hoover Chiropractic Clinic

 
 
         

 
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OMEGA Processing Solutions is a registered ISO/MSP of Deutsche Bank Trust Company Americas, New York, New York.
 OMEGA Processing Solutions is a registered ISO/MSP of Woodforest National Bank, Houston, Texas


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